Here is a video of the overall setup procedure: Click Here
| Issue | Comments | How to resolve | |
| The Headset is not displaying the software screen. | The software did not startup correctly or it displays "Check your display cable. Error code:1-4" |
Check the Windows power settings in the control panel. Ensure that the "Turn on fast startup" is not checked. See the picture below: |
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| When I move my head left or right the headset display does not move smoothly or glitches | The Laptop is not operating in battery mode and not in high-performance mode. | Check to ensure the power cord is plugged in and operating correclty. | |
| When I move my head left or right or try to look out the window, the vehicle moves with me | The headset tracking system is not functioning correctly. | Make sure the room has enough light. Make sure the room has enough details to track. Unplug the device, close Windows Mixed Reality, and plugging the device back in. Finally, follow the SETUP GUIDE FOR MR HEADSET procedure below: Here is a video to review: Click Here | |
| The steering won’t turn on | The Steering motor is not plugged in | Ensure that the Steering motor is plugged in | |
| The laptop won’t turn on | The PC is not plugged in | Ensure that the laptop is plugged in | |
| The steering wheel has no feedback | The steering wheel has lost connection | Follow the shutdown procedure, wait 90 seconds and follow the startup procedure | |
| The headset stopped working | The headset is not plugged in | Ensure that the headset cables are plugged into the laptop | |
| The headset view looks different | The headset needs to be centered | Have the Driver look straight ahead and push the CENTER HEAD button on the keyboard | |
| The throttle and brake pedals don’t work | The pedals are not plugged in | Ensure the Pedals are plugged in | |
| The audio doesn’t work or sounds poor | The audio is set incorrectly in Windows | Enter Windows audio setting and ensure the audio is set to Speakers/Headphones “Realtek Audio” as a default device | |
| The steering wheel starts to move quickly on its own | The steering controller has lost connection | Shut off the Steering Motor and power down the laptop, follow the power-up procedure to reset. | |
| The steering wheel starts to move quickly on its own | The steering controller has lost connection | If turning off the PC doesn’t work, shut the Laptop down and contact Tech Support | |
| The pedals and steering will not operate | The steering hub is not connected correctly | Remove the hub using the quick release, inspect the pins on the inside, replace the hub, and ensure that it is correctly fitted and follow the startup procedure. | |
| The Steering Hub is difficult to remove | The steering hub can be removed in a similar procedure as it was installed | If the unit is new, it can be a tight fit and require a small amount of force to separate the hub, ensure that the base is securely fixed before trying to remove it. | |
| After switching a steering motor base between portable desktop laptops, the self-center spring re-enabled, resulting in poor driving control characteristics. |
The steering wheel was overly strong wheel, wheel self-centering while stopped, etc Test for the problem: |
Fix for the problem: 1. Close the VR Motion simulator software (Alt-F4) 2. Run the Windows joystick control panel ("joy.cpl") 3. Click "Properties" to launch the Fanatec control panel (a UAC dialog for "FWCustomSetup,exe" will appear, answer is "Yes") (a dialog window for "not the latest firmware, Update?" will appear, answer is "No") 4. Close the windows (as soon as the control panel window opened, the setting was reset to Off). |
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SET UP GUIDE FOR MR HEADSET
Click the Windows Key
Type in “Mixed Reality”
Click the Windows Mixed Reality application
Click the setup icon
Select your room boundary. Set me up for seated and standing (also known as desk scale) experience will work at your desk. It also means that you will be using your headset without a boundary. You'll need to stay in one place, as you'll have no boundary to help you avoid physical obstacles.
Keep your headset pointed toward your PC and click Center.
Additional information can be found here:
https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/set-up-windows-mixed-reality